Social Media Policy

Rules for using NCEL's social media channels

The N.C. Education Lottery's social media channels, including Facebook, Instagram and X are places where players can come to exchange information about the lottery. The NCEL's advertising staff moderates the conversation to maintain a community where everyone can feel comfortable. The NCEL reserves the right to remove comments/postings that violate these standards and those which it deems offensive, out of context, abusive, spam or promotional in nature.

The Lottery generally responds to questions and comments via social media within 2 hours between 8 a.m. and 5:30 p.m., Monday through Friday, excepting holidays. Players may also call the toll free customer service helpline, 1-877-962-7529, between 8 a.m. and 5:30 p.m., Monday through Friday with any questions or comments.

Here are the rules users of the NCEL's social media channels should follow.

Offensive Language: Comments that contain offensive language will always be deleted. A user who blatantly ignores a warning may be banned or blocked immediately without further acknowledgment.

Spam Links: Content that promotes or advertises a business, organization, enterprise or industry other than the lottery will be deleted. A repeat offender may be banned or blocked immediately without acknowledgment.

Personal Attacks: Rude remarks or comments that attack the integrity of any individual or individuals or the Lottery will be deleted or blocked. Once warned, a repeat offender may be banned immediately without further acknowledgment.

Incessant Posting: If a user posts a similar comment multiple times, all but the most recent such post may be deleted.

Any users that violate these rules may be permanently banned from the community. Individuals who have been warned or banned in a social media setting for violating the above terms may contact the Digital Communications Manager by email or telephone to discuss it.

By sharing comments and other content on NCEL's social media channels, users grant the lottery the authority to freely display, reproduce, modify, edit or otherwise use submitted content without compensation. This includes rights to use any ideas you submit, in any manner, without notification.

Any content posted on the lottery's social media pages or addressed to the lottery through social media is subject to public disclosure including public records requests.